CUSTOMER SERVICE BREAKTHROUGHS
Meet customer service objectives, exceed customer expectations,
and achieve high levels of customer satisfaction. Customer
service staff responsible for internal and external customer
servicing play a pivotal roll in achieving your organization's
financial and marketing objectives. Each and every contact
is a "moment of truth" for the customer.
Who should attend our Customer Service Breakthrough
programme:
Customer service staff who deal with internal or external customers face to face or by phone
Customer service team managers or leaders
What to expect: Participants will:
- Complete our online CSQ questionnaire to identify priority improvement areas
- Understand their role and service providers
- Learn how to provide quality service to create "fans"
- Manage attitudes and emotions to ensure consistent positive and excellent service
- Enhance their communication skills
- Learn effective telephone technique
- Learn processes to positively deal with complaints and conflict situations
Immediate benefits of the Customer Service Breakthrough
Programme:
- Customers will be treated on the basis of their "lifetime value"
- Every contact will become an opportunity to strengthen the relationship
- Standards will be met, and where possible, exceeded
- Behaviors will reflect positive attitudes and increased confidence
- Two-way communication will avoid misunderstandings and minimize problems
Course format:
Our Customer Service Breakthroughs programme is a highly interactive 2-day workshop.
Course tools:
Participants receive a comprehensive Learning Guide.
INCREASE CUSTOMER SATISFACTION TO CREATE LONG-TERM FANS.
If you are interested in knowing more about our Customer Service Breakthroughs
programme or any other Priority Management Program and where a workshop is available
in your area Contact
Us
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