TELEPHONE SALES:

Make outbound sales calls more effective while building strong customer relationships for your company. Ensure that inside sales people at small and medium size businesses proactively plan, manage, and implement selling campaigns by phone that generate revenue for the company and leave a lasting, positive impression with your customers.

Who should attend our Telephone Sales programme:
Inside sales people, owners of small businesses, call center team leaders .

What to expect: Participants will:

• Understand the contribution of telephone sales to their organization
• Learn best practice telephone communication skills
• Develop a customized, outbound sales or service activities plan
• Set SMART call objectives
• Understand customer needs and uncover buyer motivations
• Through role play, become alert to buying signals
• Document results for effective follow-up.

Immediate benefits of our Telephone Sales programme:

• Confidently demonstrate product and service knowledge
• Proactively service your customer base
• Sell on value versus price
• Handle resistance and assure accord
• Complete transactions that satisfy both buyer and seller
• Create and nourish relationships for repeat business

Course format:
The Telephone Sales programme is a 2-day workshop, complete with role-play high-skills practice and customized planning

Course tools:
Comprehensive Learning Guide inclusive of planning forms

SIGNIFICANTLY CONTRIBUTE TO YOUR COMPANY'S CRM* PROCESS

* Customer Relationship Management

If you are interested in knowing more about our Telephone Sales programme or any other Priority Management Program and where a workshop is available in your area Contact Us